Provisional schedule for UX People 2013: Friday, 1 November


Arrival and registration


Introduction to UX People by Nick Cochrane


Service Design – a mission, practice and craft

Presented by Daniel Harris, Service Design Director at Fjord

You may well be practicing service design in your UX work. But what defines it? And how does it differ from user experience design?

Through articulating the mission, practice, and craft of service design, Daniel will be attempting to clarify what is becoming an increasingly useful practice to those working in multichannel design practices today. He will be looking at the Service Design industry, the market, and the world today to offer perspectives for a common definition.


UX and the City

Presented by Jonathan RezSenior Experience Architect at Razorfish

We live in a predominantly physical world. In our daily lives we traverse urban environments and have interactions within tangible spaces.

These spaces are comprised of physical landscapes, which are inundated with 2D and 3D elements – the lexicon of the city. Careful choreography of such elements ensures that environments communicate information, express meaning, influence our experience and shape our behaviour on a daily basis.

The experiences we have within the physical realm are designed by architects and urban planners. Compared with these professions, which have accumulated wisdom spanning millennia, UX is but a toddler. It runs around skillfully, but has much to learn as it matures.

In this presentation Jonathan will share lessons he has learnt along the way, while working with urban planners and architects to create and improve human experiences in the built environment.




The design of everyday things: What can UX learn from Product Design?

Presented by Luke ForsytheFreelance Senior UX & UI Designer

At some point in 1945, after the Second World War, someone decided that product design was a thing. For almost 70 years designers have been putting special effort into the tools we make, observing how they’re received and adjusting the process accordingly.

Fast forward to today and the world is a vastly different place. Our tools have evolved. UX has arisen as a discipline. But people are the same. Are we reinventing the wheel?

In this talk Luke will be looking at what UX practitioners can learn from what is deemed “traditional” product design and how they can apply it to their own UX process.

He will also examine how apps should be designed more like tools than websites and how UX designers should be able to take on more of a holistic role; actually focusing on the end user, above all else.


Pixels, Plastic, and Little Printers

Presented by Jack SchulzePrincipal at BERG

The Explosion of connected devices has just begun. Kickstarter is a petri dish of new products from the factories of China, by designers everywhere. But do these products have more in common with the old hardware world… or the web that we know and love? Jack is from the company BERG, creators of Little Printer – the web-connected printer with its own personality. He will share the preoccupations of the studio; lessons from bringing Little Printer into the world; and some thoughts on what’s around the corner for designing connected devices.



A seasonal buffet lunch is provided for all attendees and is included in the cost of entry to UX People.

Afternoon workshops


Workshops: session one

Prototyping A to Z

Run by Tim Brooke, Creative Technologist at Moving Brands

Want to create better digital products and services? Iterative prototyping is key.

It’s a powerful design process that helps to anticipate how users will experience your digital products and discover problems in your projects before you launch them.

During this workshop you’ll learn how to effectively prototype your ideas and concepts using best techniques and methodologies. You’ll learn how to create prototypes rapidly with just pen and paper, digital tools such as Axure and code e.g. Appcelerator Titanium for Mobile devices. You’ll learn how to improve your product each step of the process and deliver products and services that people can use and will want to use.

Agile-friendly user testing

Run by Nina Belk, User Research Manager at LBi

“It takes too long. We don’t have the budget. We don’t really need it, we can just optimise once we’ve gone live.” Sound familiar?

As UX embraces agile as a project delivery approach, research seems get left out in the cold. Rather than shivering and complaining about it though maybe we just need to stick two fingers up to these assumptions and dare to do things a little differently!

In this workshop you’ll explore how to bring research in from the cold on agile projects. There will be some tips on getting the research basics right (effective participant recruitment and facilitation techniques), and the opportunity to road-test your facilitation and analysis skills in an agile-friendly framework. You’ll leave the session armed with some practical skills and a research approach that will blow those assumptions about speed, cost and the lack of value out of the water.

Lost in translation

Run by Mayana, Interaction Designers at ustwo

This is a practical guide to translate user research into testable concepts.

How do we take the seeds of insight from research and transform them into conceptual designs which are ready to be tested with people? Often we are tight on time, lacking user availability and budget but still needing to step into the shoes of how people might use our creations. Along the way we tend to lose what we discovered from the research.

We’ll look at demystifying the magic of concept design with a step by step process which intends to design within the framework of user experience principles and business goals.

This is a hands-on workshop and techniques you will use include task analysis and emotional mapping. You’ll leave with testable sketches/concepts which are ready to prototype. You’ll also learn through experience and have a helpful process which you can repeat on real world projects. In true ustwo JFDI spirit we’ll try to ensure you have fun whilst we geek out.

From Minimum Viable Product to Minimum Lovable Product: finding your heart

Run by Jane Austin, User researcher at GDS

This workshop will show you how (and why) to turn your Minimum Viable Product into a Minimum Lovable Product.

We will look at how to develop a killer product strategy based on the real life experiences of your customers.

How can you design a product that people love, not just one that they can use? How can you define the core of your product? How do you decide what functionality to spend your budget on? How can you move from design an interface to designing an experience?

This workshop takes you step by step through the activities involved in understanding your customers, building a map of the feelings and emotions that you have uncovered, understanding how to connect your product to these emotions to make it something that really adds value to your customer’s lives, and how to use this insight to decide what to prioritise on your backlog.




Workshops: session two

Workshops from the 14:00 sessions are repeated.


Close and networking